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TERMS & CONDITIONS
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GENERAL
THESE TERMS AND CONDITIONS APPLY TO ALL ORDERS PLACED ON MARIE-LOUISEKIERKEGAARD.COM. BY USING THE WEBSITE, YOU ACCEPT THESE TERMS AND CONDITIONS.
PRODUCTS AND PRICES
ALL JEWELRY ON THE WEBSITE IS HANDMADE AND MAY THEREFORE VARY SLIGHTLY. ALL PRICES ARE IN DKK (KRONER) AND INCLUDE VAT, UNLESS OTHERWISE STATED. PRICES MAY CHANGE WITHOUT PRIOR NOTICE, BUT YOU WILL ALWAYS BE CHARGED THE PRICE THAT WAS APPLICABLE AT THE TIME YOUR ORDER WAS PLACED.
ORDERING AND PAYMENT
PAYMENT VIA CREDIT CARD, PAYPAL, MOBILEPAY IS ACCEPTED. BY PLACING AN ORDER, YOU ENTER INTO A BINDING AGREEMENT TO PURCHASE THE SELECTED ITEMS.
SHIPPING
DELIVERY TIMES DEPEND ON YOUR LOCATION AND THE CHOSEN SHIPPING METHOD. ANY SHIPPING DELAYS WILL BE COMMUNICATED TO YOU.
WE OFFER WORLDWIDE SHIPPING. SHIPPING COSTS WILL BE CALCULATED AND DISPLAYED AT CHECKOUT BEFORE YOU COMPLETE YOUR PURCHASE.
RETURNS AND RIGHT OF WITHDRAWAL
SINCE EACH PIECE OF JEWELRY IS MADE TO ORDER, REFUNDS ARE NOT OFFERED. HOWEVER, IF YOU WISH TO RETURN AN ITEM, A GIFT CARD WITH THE VALUE OF THE ITEM CAN BE PROVIDED, WHICH CAN BE USED FOR FUTURE PURCHASES. THE ITEM MUST BE RETURNED IN ITS ORIGINAL, UNUSED CONDITION AND PACKAGING WITHIN 14 DAYS FROM THE DATE YOU RECEIVED IT.
PLEASE NOTE: CUSTOM-MADE OR PERSONALIZED JEWELRY CANNOT BE RETURNED OR EXCHANGED UNDER ANY CIRCUMSTANCES. THIS INCLUDES PIECES THAT HAVE BEEN SPECIALLY DESIGNED OR ALTERED TO YOUR SPECIFICATIONS.
RETURN SHIPPING IS THE RESPONSIBILITY OF THE CUSTOMER.
COMPLAINTS AND DEFECTIVE PRODUCTS
IF YOUR ITEM SHOULD HAVE BEEN DAMAGED DURING SHIPPING, YOU MUST CONTACT US ON THE SAME DAY AND INCLUDE A CLEAR PHOTO OF THE PIECE, AND WE WILL THEN REPLACE YOUR ITEM FREE OF CHARGE.
THIS POLICY APPLIES ONLY TO DEFECTS OR DAMAGES CAUSED DURING SHIPPING OR MANUFACTURING. WE DO NOT OFFER REPLACEMENTS FOR DAMAGE CAUSED BY MISUSE OR IMPROPER CARE.
PERSONAL DATA AND PRIVACY
WHEN YOU SHOP WITH US, WE COLLECT YOUR PERSONAL INFORMATION (SUCH AS NAME, ADDRESS, EMAIL, PHONE NUMBER) TO PROCESS YOUR ORDER AND DELIVER THE PRODUCTS YOU HAVE PURCHASED. WE HANDLE YOUR INFORMATION IN ACCORDANCE WITH OUR PRIVACY POLICY.
LIABILITY
WE ARE NOT LIABLE FOR ANY DAMAGE OR LOSS ARISING FROM THE USE OF OUR PRODUCTS, UNLESS CAUSED BY OUR OWN FAULT OR NEGLIGENCE. IT IS IMPORTANT THAT YOU USE THE JEWELRY RESPONSIBLY AND STORE IT PROPERLY.
CHANGES TO TERMS
WE RESERVE THE RIGHT TO MODIFY THESE TERMS AND CONDITIONS AT ANY TIME. ANY CHANGES WILL BE POSTED ON THIS PAGE, AND THEY WILL BE EFFECTIVE AS OF THE DATE OF PUBLICATION.
CONTACT
IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS OR YOUR ORDERS, PLEASE CONTACT US AT MAIL@MARIE-LOUISEKIERKEGAARD.COM